Terms and conditions
Delivery and transfer of risk
If a product is not in stock, we will get in touch and let you know the estimated delivery time of the product, or the product will be refunded if requested.
The buyer is responsible for providing the correct address and choosing the correct delivery method when ordering. Orders are not processed until the buyer has verifiably made payment.
Payment and shipping costs
Home deliveries are usually sent out on Wednesdays through Dropp, and you can collect from the nearest Dropp pickup point. It may happen that we deliver the products ourselves, but the fee is the same.
You can pay with credit and debit cards, and the cardholder goes through a secure payment page when it comes to payment. Payments with credit and debit cards take place in a certified and encrypted environment where card details are entered and payment is made. Krot dagsins therefore neither receives nor stores card details.
Prices
Krot dagsins reserves the right to change prices without notice and to cancel orders if the price of a product is incorrectly listed in the online shop. All prices in the online shop are stated including VAT, but shipping costs are added before payment is made.
Returns
A 14-day right of return is granted on the purchase of a product, provided that a sales invoice is presented which adequately shows when the product was purchased. The product must be unused, in perfect condition when it is returned. When a product is returned, its original price applies, unless the product in question is on sale or on special offer at the time of the return. In that case, the price of the product on the day it is returned applies. If the buyer does not want to exchange the product for another product, a store credit note will be issued once the product has been received. The store credit note is in the form of a code that is used here on the website when shopping. Shipping and postage fees are not refunded. Digital posters cannot be returned.
Faulty products
If a product turns out to be faulty, customers are offered a new product in its place and we pay all the shipping costs involved, or we give a refund if requested. Please send us an email at helgavaldis@krotdagsins.is with information about the fault in the product. Otherwise, reference is made to the Consumer Sales Act No. 48/2003.
Confidentiality (Security terms)
The seller promises the buyer full confidentiality regarding all information that the buyer provides in connection with the transaction. Under no circumstances will information be handed over to a third party, unless there is a legal obligation to do so. All traffic on krotdagsins.is is encrypted over a secure connection (HTTPS).
Disclaimer
All provisions of the terms above shall be interpreted in accordance with Icelandic law. Should a dispute arise between the parties, the matter shall be referred to the Complaints Committee on Goods and Services. If that does not suffice, such a dispute will only be resolved before the Icelandic courts. This shall be done within Icelandic jurisdiction and in the seller's judicial district.
Do you have a question or a suggestion? Send us an email at helgavaldis@krotdagsins.is
The online shop Krotdagsins.is is run by Helga Valdís Árnadóttir and her family.